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Frequently Asked Questions
How soon can I receive the quotation?
For most projects, once we understand your needs, we can provide you with a quotation within 48 hours.
Can I customize the solution?
Yes, we design and build each project according to the needs of individual customers.
What is the delivery time for mass production?
Within 10-15 working days after receiving 100% payment. The delivery date of large machines needs to be negotiated separately.
What are your delivery terms?
We accept EXW, FOB, and other standard terms. You can choose the most convenient or cost-effective option for your needs.
How is the payment settled?
Typically, 50% of the total amount is paid in advance via wire transfer, with the remaining 50% due before delivery. For international orders, prepayment is required based on the proforma invoice provided.
How do you ensure product quality?
The equipment is guaranteed for 1 year. After the warranty period, we continue to provide technical assistance and support services as required.