❓ Frequently Asked Questions
1 Is a sample order available for the UVC light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
2 What is the typical lead time for production?
Samples require 3-5 days, while mass production typically takes 1-2 weeks depending on the order quantity.
3 Do you have a Minimum Order Quantity (MOQ)?
We offer a low MOQ; even 1pc for sample checking is available to support our clients.
4 How are the goods shipped and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. Delivery usually takes 3-5 days. Airline and sea shipping options are also available.
5 What is the warranty period for these products?
We provide a comprehensive 2-5 year warranty for our lighting products to ensure long-term reliability.
6 How do you handle faulty products?
Our products are manufactured under a strict quality control system with a defective rate of less than 0.2%. For any issues during the warranty period, we provide replacements or repairs based on the specific situation.